CSA Readiness Program + Customer Support Essentials

Customer Support Essentials + Customer Service Agent Readiness Program

Introduction to BPO, accent and communication skills.

About

Modules

Testimonials

Careers

Details to know

Duration: 3-4 weeks

LTVplus certificate

Quizzes & assessments

English

What you'll learn

Learn the historical context and current relevance of customer support, including key concepts and industry trends.
Master essential software and platforms for tasks like project management, data analysis, and content creation, streamlining your daily work.
Gain hands-on experience with customer support software, ticketing systems, and live chat platforms, ensuring effective issue resolution and customer satisfaction.
Familiarize yourself with the fundamental principles and practices of the Business Process Outsourcing (BPO) industry.

Explore various customer support and e-commerce platforms, understand their features, and learn to choose the best fit for your business needs.
Dive into the world of customer support and e-commerce communication, from email marketing to chatbots, and discover how to engage customers effectively.
Access valuable insights on customer support career paths, job market trends, and job postings, helping you advance your career in the industry.
Improve your accent and communication skills, enhancing your ability to interact with international clients and colleagues effectively.

2 CSA RP mini-courses + Customer Support Essentials

Introduction to BPO

Whether you’re a newcomer to the industry or seeking to enhance your knowledge, this course will delve into the key concepts, operations, and strategies that drive success in the world of BPO.

Accent and Communication Skills

Master effective communication and refine your accent with our Accent and Communication Training course, designed to boost your language proficiency and clarity in speech.

Customer Support Essentials Program

Seven mini-courses to get started in the customer support industry:

Intro to Customer Support
Office and Communication Tools
Helpdesk Tools
E-commerce Tools
Chat Support 101
Empathy and Personalization
Career Center

Hear from our graduates

The trainers were helpful and knowledgeable. It is easy for me to seek assistance and ask questions whenever needed.

Alfredo D.

LTVplus graduate

The training was great. The facilitators and trainers did a great job sharing their knowledge and training the new hires.

Mark C.

LTVplus graduate

During training, we receive all the support available, and every question is answered.

Krissah A.

LTVplus graduate

Perfect. Everyone can learn from one another, and support is truly wonderful.

Maricel G.

LTVplus graduate

I had a good experience! The talk was very welcoming, and the program was interactive.

Patricia J.

LTVplus graduate

The process was eye-opening; the way of working here is so different from what I was used to in call centers.

Ana E.

LTVplus graduate

The training was a delightful experience, as the trainer made sure that we were given enough time to go through the review materials before taking them.

Wilfred M.

LTVplus graduate

The training was fun and engaging. We absorbed a significant amount of knowledge in a very short span of time, which enabled us to be fully prepared for the actual work.

Jayson J.

LTVplus graduate

It was good. I love that the information is stored, allowing one to review it from time to time.

Brenda W.

LTVplus graduate

It was like an on-the-job training. I struggled at the beginning, but I am now getting more familiar with the process.

Ruffa S.

LTVplus graduate

The training was really well-organized, and they made sure to provide me with all the support I needed to get my job done.

Kenn M.

LTVplus graduate

Overall, it was great. The information was straightforward and easy to understand.

Marie A.

LTVplus graduate

Join the LTVplus family

Successfully completed your course? Apply for a job at LTVplus to start your career in the customer support industry and unlock exciting work opportunities. Work from anywhere, we’re fully remote.