Customer Support Essentials + Customer Service Agent Readiness Program

Introduction to BPO, accent and communication skills.
Customer Support Essentials + Customer Service Agent Readiness course

About

Details to know

Duration: 3-4 weeks

LTVplus certificate

Quizzes & assessments

English

What you'll learn

2 CSA RP mini-courses + Customer Support Essentials

Introduction to BPO

Whether you’re a newcomer to the industry or seeking to enhance your knowledge, this course will delve into the key concepts, operations, and strategies that drive success in the world of BPO.

Master effective communication and refine your accent with our Accent and Communication Training course, designed to boost your language proficiency and clarity in speech.

Seven mini-courses to get started in the customer support industry:

  • Intro to Customer Support
  • Office and Communication Tools
  • Helpdesk Tools
  • E-commerce Tools
  • Chat Support 101
  • Empathy and Personalization
  • Career Center

Hear from our graduates

The trainers were helpful and knowledgeable. It is easy for me to seek assistance and ask questions whenever needed.
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Alfredo D.
LTVplus graduate
The training was great. The facilitators and trainers did a great job sharing their knowledge and training the new hires.
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Mark C.
LTVplus graduate
During training, we receive all the support available, and every question is answered.
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Krissah A.
LTVplus graduate
Perfect. Everyone can learn from one another, and support is truly wonderful.
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Maricel G.
LTVplus graduate
I had a good experience! The talk was very welcoming, and the program was interactive.
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Patricia J.
LTVplus graduate
The process was eye-opening; the way of working here is so different from what I was used to in call centers.
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Ana E.
LTVplus graduate
The training was a delightful experience, as the trainer made sure that we were given enough time to go through the review materials before taking them.
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Wilfred M.
LTVplus graduate
The training was fun and engaging. We absorbed a significant amount of knowledge in a very short span of time, which enabled us to be fully prepared for the actual work.
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Jayson J.
LTVplus graduate
It was good. I love that the information is stored, allowing one to review it from time to time.
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Brenda W.
LTVplus graduate
It was like an on-the-job training. I struggled at the beginning, but I am now getting more familiar with the process.
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Ruffa S.
LTVplus graduate
The training was really well-organized, and they made sure to provide me with all the support I needed to get my job done.
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Kenn M.
LTVplus graduate
Overall, it was great. The information was straightforward and easy to understand.
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Marie A.
LTVplus graduate

Join the LTVplus family

Successfully completed your course? Apply for a job at LTVplus to start your career in the customer support industry and unlock exciting work opportunities. Work from anywhere, we’re fully remote.
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